Privacy Policy

1. Introduction

Chainlabs Pte. Ltd. ("Chainlabs", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our blockchain intelligence services.

We are registered in Singapore at 160 Robinson Road, 14-04 SBF Center, 068914, Singapore, and our operations are subject to the Personal Data Protection Act 2012 (PDPA) of Singapore.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a sample of our data
• Contact us for support or inquiries
• Subscribe to our newsletter or updates
• Register for an account or service

This information may include: name, email address, company name, job title, phone number, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To respond to your inquiries and fulfill your requests
• To send you technical notices, updates, and support messages
• To provide customer service and support
• To improve our website and services
• To analyze usage trends and preferences
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, and customer service
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Singapore's PDPA and other applicable laws, you have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You have the right to request correction of inaccurate or incomplete information
• Withdrawal of Consent: You may withdraw your consent for us to collect, use, or disclose your personal information
• Data Portability: You may request a copy of your personal information in a structured format

To exercise these rights, please contact us at the email address provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: